Hi All,
...Greets from my Telegram app!

This is how it went.. almost an hour.

Chat started: 2021-10-29 12:45 AM UTC

(12:45:20 AM) Visitor 34101896: eReader
(12:45:21 AM) Customer Service: Please be aware that if you switch apps, lock your phone or change focus to another window while chatting with us, you may get disconnected from your session. To ensure the best customer experience, please stay active in this chat window.
(12:45:27 AM) Rakuten Kobo: For security purposes, can you please confirm either the date of your most recent purchase or the title of one of the ebooks/audiobooks in your account?
(12:45:36 AM) Customer Service: Due to a higher number of requests, our response time may be slightly delayed. We apologize for any inconvenience, and will answer your request as soon as we can. Thank you for your patience.
(12:45:51 AM) Visitor 34101896: i do not remember
(12:46:27 AM) Visitor 34101896: this is not about my account....I just want more info on the mail-in recycle program.
(12:49:15 AM) *** Arceli H. joined the chat ***
(12:51:39 AM) Arceli H.: Thank you for the information. I will be more than happy to assist you.
(12:51:53 AM) Arceli H.: Can you provide the model of your device?
(12:52:06 AM) Visitor 34101896: 1st gen kobo.
(12:52:45 AM) Visitor 34101896: purchased around 2009.
(12:53:11 AM) Arceli H.: Can you help me to identify the model with the following link?
(12:53:14 AM) Arceli H.: https://help.kobo.com/hc/en-us/articles/360019676973-Identify-your-Kobo-eReader-or-Kobo-tablet
(12:54:29 AM) Visitor 34101896: Mine is the Kobo Original
(12:57:07 AM) Arceli H.: Thank you, allow me a minute while I investigate (12:57:24 AM) Visitor 34101896: model N416
(01:01:20 AM) Arceli H.: Checking...
(01:04:39 AM) Arceli H.: Thank you for your time,
(01:05:34 AM) Arceli H.: Yes we have the e-waste program,

[...]

(01:36:01 AM) Visitor 34101896: Ok..I got the email link. But I have the WHITE Kobo, not the black one.
(01:37:00 AM) Arceli H.: Let me check.
(01:37:39 AM) Visitor 34101896: The initial questions did not ask to specify a colour.
(01:39:34 AM) Arceli H.: Don't worry, because it is an eWaste process, it doesn't mather the color of the device.
(01:40:05 AM) Visitor 34101896: Makes sense. Thank you and goodnight.
(01:40:38 AM) Arceli H.: You're welcome.
(01:40:44 AM) Arceli H.: Is there anything else I can help you with?
(01:40:53 AM) Visitor 34101896: All done.

The timing between some of the chats simply seemed to take too long. I could probably have probably read a few more pages of "..Big Chests" while waiting.

Ciao!
/|ug (https://t.me/aabolins)

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